Contact Us
Frequently Asked Questions
Quick answers on supplies, cosmetics, orders, terms and conditions, and shipments.
1. Who can purchase our cosmetic supplies?
Our supplies are dedicated to retailers, beauty professionals and the final consumer, with some differences in assortment. Consumers can purchase make-up products, skincare, and classic nail polishes intended for retail sale. Professional products, such as specific treatments, luminance nail polishes, acrygel, etc., are instead reserved exclusively for beauty centers, salons, and all VAT-registered businesses.
2. I haven't received a response from customer service, what can I do?
We apologize for the wait. Our customer service generally responds within 24/48 business hours (excluding weekends and public holidays). We also invite you to check your spam or junk mail folder.
If you have not yet received a response, you can:
- Contact us via the alternative contact details in the Contact section
- Contact your sales representative, if assigned
This way we can identify your position more quickly and provide you with support as soon as possible.
3. How long will it take to receive my order?
Orders are generally processed within 24/48 business hours after payment confirmation. Delivery times vary depending on the destination and the volume of the supply: shipping usually takes 2–5 business days within the national territory. Once the order has been handed over to the courier, you will receive a link to track the shipment in real time.
4. Is it possible to track the shipment of my order?
Yes, once the order has been dispatched, you will receive a shipping confirmation email or SMS containing the courier tracking link. You can monitor the delivery status in real-time directly from the tracking link.
5. Where can I find the INCI (Ingredients) of each product?
The INCI of each product can be found on its respective product page, in the "Ingredients" section. While we strive to regularly update the information published online, formulations may be subject to changes by the manufacturer. For this reason, we always recommend referring to the ingredient list on the product packaging, which represents the official and updated version.
6. How can I give feedback on a product?
We are always happy to receive your feedback: interacting with our customers is essential to grow and constantly improve our offerings. You can share your experience on Google by leaving a review on our business profile.
7. What can I do if I receive a wrong or missing product?
In the event that you receive a product different from the one ordered or notice the absence of one or more items, please promptly contact our Customer Service.
To expedite the handling of your request, please attach:
- a brief description of what happened
- a photo of the contents of the received package
- the order number
Once the necessary checks have been carried out, we will propose the most suitable solution.
